We are seeking a Customer Service Officer who will play an important role in providing excellent customer service across Barwon Coast’s three caravan parks. You will be responsible for undertaking reception and reservation duties and providing friendly customer service to guests. The Customer Service Officer role is to : Perform reservation and reception duties for caravan park guests, including processing bookings via phone, in person, website, and email Greet guests courteously and handle check-ins, special requests, and promote park facilities to maximize satisfaction and revenue Perform general office tasks such as cash handling, record keeping, correspondence management, and document processing Maintain accurate financial records, including deposits, fees, and power account reconciliations Ensure compliance with legal and regulatory requirements, including managing insurance documents and annual agreements Contribute to a cooperative team environment and participate in continuous improvement initiatives Identify and monitor workplace risks, implementing mitigation processes as needed